Contact Us
Our Main Contact Details
| Contacting us is easy | |
| Contact Us Online | Use our Online Enquiry Form |
| Phone us |
08 8204 3604 8.30am – 4.45pm Monday, Wednesday Thursday, Friday 9.30am – 4.45pm Tuesday |
| Member Access Line | 08 8274 4513 |
| Fax us | 08 8204 3880 |
| Write to us | 22 Chancery Lane, Adelaide SA 5000 |
| Visit us | 22 Chancery Lane, Adelaide SA 5000 |
| Locate a rediATM | Click here |
| Compliments or Complaints? | Use our Online Enquiry Form |
Our Branch
To find our branch:
- use our interactive Google Map
- look through our branch information
Interactive Google Map
Branch Information
| Branch | Address | Phone/Opening Hours |
|
Adelaide |
22 Chancery Lane Adelaide SA 5000 |
Ph: 08 8204 3604 Fax: 08 8204 3880 8.30am – 4.45pm Monday, Wednesday Thursday, Friday 9.30am – 4.45pm Tuesday |
Complaints
At Fire Service Credit Union we do our best to provide a high level of service, however you may at times feel that there are issues that have not been resolved to your satisfaction.
If you have an issue or complaint you should contact us to advise us of the details of your complaint. You may contact us in writing, in person, by phoning us, or by completing our Online Enquiry Form. We encourage you to utilise this Internal Dispute Resolution process to resolve any complaints or issues you may have. We are committed to responding to your complaint in a way that is prompt, efficient and fair.
Most complaints will be able to be resolved satisfactorily immediately. If this is not possible, we will do our best to investigate your complaint, come to a decision, and communicate our decision to you in writing within 21 days of being advised of the complaint.
View our Dispute Resolution GuideIf we are not able to resolve your complaint to your satisfaction or 45 days have elapsed since you made your complaint, and you wish to take the matter further, our External Dispute Resolution scheme is available to you free of charge through our membership of an independent body, the Financial Ombudsman Service Ltd. For information regarding the terms of reference of the scheme or for assistance with lodging an external dispute contact:
| Financial Ombudsman Service Ltd, GPO Box 3, Melbourne Vic 3001 |
|
Phone: 1300 78 08 08 Fax: 03 9613 6399 Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it Web: www.fos.org.au |
