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CONTACT US
For further information about any of our products or services
please contact one of our friendly staff
Branch Location / Postal address:
22 Chancery Lane, Adelaide SA 5001
Phone: 08 8204 3604
Fax:
08 8204 3880
BSB:
805-013
Business Hours:
8.30am – 4.45pm Monday, Wednesday Thursday, Friday
9.30am – 4.45pm Tuesday
MUTUAL BANKING CODE OF
PRACTICE
Fire Service Credit Union has adopted the Mutual Banking Code of
Practice and agrees to implement the obligations set out in the
Code. The Mutual Banking Code of Practice is the code of
practice for Australia’s credit unions and mutual building
societies setting out the rights of members and the
responsibilities of their lenders.
The 10 key promises of the
Mutual Banking Code of Practice are:
1. We will
be fair and ethical in our dealings with you
2. We will
focus on our members
3. We will
give you clear information about our products and services
4. We will
be responsible lenders
5. We will
deliver high customer service and standards
6. We will
deal fairly with any complaints
7. We will
recognise member rights as owners
8. We will
comply with our legal and industry obligations
9. We will
recognise our impact on the wider community
10. We will support
and promote this Mutual Banking Code of Practice
Full details of the Mutual Banking Code of Practice are
available at
www.abacus.org.au/media-a-resources/publications/mbcop
COMPLAINTS
While we do not expect that you will experience any problems
with your products or services at Fire Service Credit Union we
do encourage you to contact us with details of any complaints
you may have. We are commited to responding to complaints in a
way that is prompt, efficient and fair. You may contact us in
person, in writing, or by phone.
Most complaints will be able to be resolved satisfactorily
immediately. If this is not possible, we will do our best to
investigate your complaint, come to a decision, and communicate
our decision to you in writing within 21 days of being advised
of the complaint, giving the reasons for our decision.
If we are not able to resolve your complaint to your
satisfaction or 45 days have elapsed since you made your
complaint, and you wish to take the matter further, our External
Dispute Resolution scheme is available to you free of charge
through our membership of an independent body, the Financial
Ombudsman Service Ltd. For information regarding the terms of
reference of the scheme or for assistance with lodging an
external dispute contact:
Financial Ombudsman Service Ltd, GPO Box, Melbourne Vic 3001
Phone: 1300 78 08 08
Fax: 03 9613 6399
Email:
info@fos.org.au
Web:
www.fos.org.au |
