Potential Fraud Phone Calls


The Fire Service Credit Union Fraud Department has been advised of scam calls to Visa cardholders. Scam callers have been identifying themselves as the "Fraud Department", "Visa Fraud Monitoring team" and Fraud team in Collins Street Melbourne" in an attempt to coerce a member to provide their personal, card number and transactional information.

We would like to remind you that:

  • The fraud department will never attempt to confirm the primary account number (PAN) of a member's card during an outbound call to a member.
  • A genuine call from the fraud department will only ever ask to confirm the last 4 digits of the card.
  • Although the fraud department require limited member information to confirm high risk transactions, the fraud department will always encourage a member to contact the Fire Service Credit Union on 08 8227 2222, if they are ever unsure or uncomfortable with the legitimacy of the call.