Code of Practice
The Customer Owned Banking Code of Practice
The Customer Owned Banking Code of Practice (Code) is the code of practice for Australia’s mutual banks, credit unions and building societies.
The Code is an important public expression of the level of support we will provide to our members and the fire and emergency services community, and the standards by which we will be held accountable.
It outlines clearly and transparently what a member can expect when dealing with us.
Our promises to you
We will comply with this Code in our dealings with you.
Our Code obligations include the following key promises that we make to you as our members and owners
- We will deliver banking service in the interests of our members
- We will obey the law
- We will not mislead or deceive
- We will act honestly and fairly
- We will offer products and services that are fit for general purpose
- We will deliver services with reasonable care and skill
- We will contribute to our community
Find out more
You can download the complete Customer Owned Banking Code of Practice or you can request a copy to be mailed to you.
The Customer Owned Banking Code Compliance Committee
The Customer Owned Banking Code Compliance Committee (the COBCCC) is an independent body that monitors compliance with the Customer Owned Banking Code of Practice (the Code).
Their purpose is to ensure consistent and high-quality service standards are maintained for the benefit of customers.
They do this by monitoring Code compliance, engaging with stakeholders and analysing the financial services environment.
If you have a complaint about our compliance with the Customer Owned Banking Code of Practice you can contact
Customer Owned Banking Code Compliance Committee
Mail PO Box 14240 Melbourne VIC 8001
Phone 1800 931 678