Google Pay FAQ’s

How does the Google Pay app work?

Google Pay is a free app that allows you to pay with your Fire Service Credit Union card with a tap of your phone while enjoying the same benefits and protection of your physical card. Add and eligible credit card and you’re ready to tap and pay for purchases. Use Google Pay in participating mobile apps and anywhere contactless payments are accepted.

To learn more, visit www.support.google.com/googlepay

Is using my Fire Service Credit Union debit card in the Google Pay app safe?

Yes. Google Pay has a number of security features:

• Your physical card number is not stored on your phone
• Just like a contactless transaction with your Fire Service Credit Union card, Google Pay will not work for purchases over $100 unless you enter your PIN at the terminal
• If your phone is ever lost or stolen, you can use Android Device Manager (www.google.com/android/devicemanager) to instantly lock your device, or even wipe it clean of any personal information
• You will continue to enjoy $0 liability for unauthorized transactions the same as when using your physical card

How do I get the Google Pay app?

You can get the Google Pay app from Google Play for free if you have:

• An Android Pay compatible smartphone with NFC technology that lets your phone transmit data to the payment terminal at checkout
• Android Lollipop 5.0 or above operating system

To learn more, visit www.support.google.com/googlepay

Can all NFC-enabled smartphones work with Google Pay?

All smartphones that are enabled with NFC technology, have Android Lollipop 5.0 or above operting system and have an Australian carrier, are compatible with Google Pay.

How do I pay using Google Pay?

• Wake your phone by tapping the home or power button
• Hold the back of your smartphone over the contactless symbol at checkout when prompted by the cashier
• If the transaction is over $100 you will need to enter your card PIN at the terminal
• Confirm with the merchant that the Google Pay transaction has been accepted and collet your receipt
• To make a purchase in a mobile app, select Google Pay at checkout. Your Fire Service Credit Union card and address details will be automatically added.