Financial Assistance

If you are facing hardship due to a loss of income or change in circumstances as a result of COVID-19 and would like to discuss options that may be available to you, please submit the form below and we will get in touch with you.

For your protection and privacy, we are unable to discuss your account details via email.

    Financial Assistance Form

    Apply for assistance

    Please select 'Other'


    Please specify how COVID-19 has impacted your income. To maintain the security and privacy of your information, please do not include any confidential or member / account specific information in your query.


    Check out our home loan, personal loan, overdraft and credit card rates.
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    Calculate repayments, borrowing power, stamp duty and comparison rates
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    Supporting our members

    We understand that as a community we are facing unprecedented times, which is surrounded by uncertainty.

    Our staff are ready to help you with your financial situation should you have any concerns about your finances. Please make contact with us early so we can support you through it.

    We want to assure you that we’re here to help you and here’s some options you may like to consider:

    • Minimum repayments – You may be paying more than the amount required, we can reduce this to the minimum repayment.
    • Redraw funds – If you’re ahead on repayments, you will have available funds in your home loan that you may access.

    Call or email the Credit Union to discuss.