Have you lost your card or potentially had it stolen?

Follow these simple steps to report your card lost or stolen online.

• Login to your Internet Banking (not the Mobile App)
• Select the ‘Services’ tab across the top
• And then ‘Card Management’ from the drop down box
• Select from either Lost or Stolen and follow the onscreen instructions to cancel your card.

Don’t have Internet Banking?

• Call us on 08 8227 2222 during office hours
• 1800 648 027 after office hours
• +61 2 8299 9101 for Overseas

Need a replacement card?

• Call us on 08 8227 2222 during office hours to request a replacement card or;
• Send us a Secure Mail message in your Internet Banking with your request of your replacement card. You will find your ‘Inbox’ for Secure Mail on the ‘Accounts’ page in Internet Banking.