Home Insurance

You've worked hard for your home, so you'll want to make sure it's protected. That's where Fire Service Credit Union may be able to help.

Why choose home insurance through Fire Service Credit Union?

Our home insurance products are underwritten by Allianz and include a range of features and benefits designed to give you peace of mind. So whether you are looking for cover for specified insured events, or more comprehensive accidental loss or damage cover, our choice of home insurance products can assist.

Allianz home insurance products offer:

  • Up to 10% discount when you buy online1,2
  • Up to 30% No Claim Bonus1,4
  • Option to pay by the month at no extra cost3
  • 24/7 claims lodgement service
  • New for old replacement, where Allianz agrees to replace your items
  • Up to 10% discount if you buy both buildings and contents covers on the one policy1

Choice of Home Insurance products

Vital Home Insurance

Protection in the event your home is broken into or damaged by specified insured events such as storm, fire or earthquake. Legal liability cover is also included, up to a maximum limit of $10,000,000.

Classic Home Insurance

This product includes everything from the Vital Home Insurance policy plus some higher policy limits and additional features and benefits such as cover for fusion of household electric motors. Legal liability cover is also included, up to a maximum limit of $20,000,000.

Prestige Home Insurance

This product provides cover for accidental loss or damage to your buildings and/or contents (unless stated otherwise in the policy). It also includes some additional benefits such as legal defence costs and cover for contents in transit if you are moving house which is not available under our Vital and Classic Home insurance policies. Legal liability cover is also included, up to a maximum limit of $20,000,000.


How to claim

To make a home insurance claim

Online, any time

A convenient way to make a home insurance claim is via the online claim form. You can submit your home insurance claim notification 24 hours a day, 7 days a week, whenever it suits you.


All you need to do is complete the online claim form. Once it is lodged, a friendly claims consultant will contact you as soon as possible.

  • Secure form
  • No phone queues
  • Immediate confirmation number for your reference

Over the phone - 24 hours a day, 7 days a week claims hotline

You can call 1300 555 013 and a consultant will help you to lodge a claim.



Fire Service Credit Union ABN 187 087 651 152 SFSL 237 515 arranges this insurance as agent for the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL No 234708. We do not provide any advice based on any consideration of your objectives, financial situation or needs. Policy terms, conditions, limits and exclusions apply.   Before making a decision, please consider the relevant Product Disclosure Statement. If you purchase this insurance, we will receive a commission that is a percentage of the premium. Ask us for more details before we provide you with services.

1 Minimum premiums may apply. Any discounts/entitlements may be subject to rounding and only apply to the extent any minimum premium is not reached. If you are eligible for more than one, we also apply each of them in a predetermined order to the premium (excluding taxes and government charges) as reduced by any prior applied discounts/entitlements. Discounts may not be applied to the premium charged for optional covers such as flood (where applicable).

2 Any online discounts offered are applied to our standard rates (excluding optional covers) and are for the first year’s premium only (unless stated otherwise). Other discounts may apply to insurance purchased via other methods.

3 Premiums payable by instalments may be subject to minor adjustments (upwards or downwards) due to rounding and financial institution transaction fees may apply.

4 To qualify for the maximum No Claim Bonus of 30%, customers must have had no home or contents insurance claims in the preceding five years. However, customers who have had up to two claims may still qualify for reduced No Claim Bonus.