ATM and card security

Cover the keypad as you enter your PIN at an ATM and EFTPOS site, so the surveillance camera and other people can not see what you enter. Don’t make your PIN too easy to guess (like your date of birth) you can change your PIN regularly for added security. Never write your PIN anywhere. Always keep check of your balances and let us know of any discrepancies asap.

Email scams

We will never ask for your password or account details to be disclosed via a link within an email message. If you receive an email of this nature, please disregard the email, delete it from your computer and contact us immediately.

We take the protection and security of your information, transaction data and privacy seriously.

Our Commitment to your Security and Privacy

Accordingly, we have employed a wide range of security measures to help protect your personal information and transactions. These measures extend from data encryption to firewalls to automatic timeouts. Therefore, when you do your banking online with us, you can be assured that your banking is safeguarded and protected.

Our Guarantee to you

Furthermore, in the unlikely event that an unauthorised transaction does occur on your account, we guarantee that you will not be liable for any unauthorised transaction carried out (provided you meet your obligations under our Conditions of Use, the ASIC ePayments Code of Conduct and you haven’t contributed to the loss).

It’s all part of our commitment to you, our members.

Learn more about our Online Security Practices and our Online Communication Practices.

Your Security, We can all play a part

As your financial institution, we take the protection of your information and transaction data very seriously. But online security is a partnership between us (as the provider of online banking services to you) and you (the user of these services). As such, it’s important that you do two things:

• keep informed
• improve your own online security

Keeping Informed

Technology cannot automatically protect you against all fraud and security risks. A range of email and other online frauds have been attempted over the last few years; these scams will continue and you should be aware of them.

Things you can do to keep informed:

• Learn about the types of Online Security Risks you may encounter
• Understand the range of Online Security Practices and Online Communications Practices we have adopted
• Read our Online Security FAQs

Improving your Online Security

Equally, technological protection cannot protect you if you are careless with your personal information. You need to play your part in protecting your information responsibly and in accordance with our terms and conditions.

Useful links for your Security

• ASIC – financial tips, safety checks and the latest scams
• SCAMwatch – helping you to recognise, report and protect yourself
• Stay Smart Online – useful advice on how to protect yourself, your family and your business
• Australian Cybercrime Online Reporting Network –  The ACORN provides advice on how to recognise and avoid different types of cybercrimes to help you stay safe online