08 8227 2222
BSB: 805 013

Vulnerable member support

Vulnerable member support

Occasionally, some of our members may be faced with unexpected situations in their lives that they don’t see coming.

This can happen to any one of us, in all sorts of ways and at different times in our lives.


Perhaps this has happened due to of loss of employment or grieving for a loved one, maybe it’s ill health or going through a separation.

Whatever the unexpected brings you, it can leave you feeling vulnerable, lost and alone. Navigating your banking becomes hard and you may need a helping hand to manage this.

During these times, being able to chat to someone may help.


We encourage our members to call or visit our office to speak to our staff.  Our staff have been trained to recognise when a member may be vulnerable and to understand how to respond and support our members when they tell us they are vulnerable.

Other support

If speaking to us about your personal circumstances doesn’t feel right, there’s always services outside of the Credit Union that can help.

The Moneysmart website has information for getting help and support which is free and confidential and a list of organisations that you can contact for free and confidential support.

  • Family Relationship Advice Line
  • Lifeline
  • 1800RESPECT
  • National Debt Helpline
  • Relationships Australia
  • Compass – Elder abuse victim support
  • My Aged Care

Financial abuse – Moneysmart.gov.au