Call 08 8227 2222
8:30am – 4.45pm
9:30am – 4.45pm
Lost or Stolen Cards
Online : Login to your Internet Banking (not the Mobile App)
Select the ‘Services’ tab across the top
‘ Card Management’ from the drop down box
Select Lost or Stolen and follow the prompts
Office hrs : 08 8227 2222
After hrs : 1800 648 027
Overseas : +61 2 8299 9101
To arrange your replacement card phone the Fire Service Credit Union during office hours.
If members wish to email us we encourage them to do so via Secure Email.
This function is accessed via Internet Banking.
- Simply login and select ‘Secure Email’ under the ‘Services’ tab.
- This option is more secure than regular emails.
National Relay Service
We welcome calls through the National Relay Service if you are deaf, have a hearing impairment and/or have a speech impairment. Choose your relay access option (information here) and provide our phone number 08 8227 2222, when asked by the relay officer.
Translating and Interpreter Service
If English isn’t your first language, you can access a free interpreter service through Translating and Interpreter Services (TIS). This service is provided by the Department of Home Affairs and is available in over 150 languages. You can ask our staff to arrange this service for you at any of our branches or over the phone.
Check out our home loan, personal loan, overdraft and credit card rates.
Calculate repayments, borrowing power, stamp duty and comparison rates
Do you have any feedback, questions or concerns?
At Fire Service Credit Union we do our best to provide a high level of service, however you may at times feel that there are issues that have not been resolved to your satisfaction.
If you have an issue or complaint you should contact us to advise us of the details of your complaint. You may contact us in writing, in person, by phoning us, or by completing our Contact Form on this page.
We encourage you to utilise this Internal Dispute Resolution process to resolve any complaints or issues you may have. We are committed to responding in a way that is prompt, efficient and fair.
External Dispute Resolution
In addition to our internal dispute resolution process, FSCU is also a member of an independent external dispute resolution scheme. If you are unhappy with any decision or our handling of your complaint, you may lodge a complaint with:
The Australian Financial Complaints Authority
Phone: 1800 931 678 (free call)
Mail: Australian Financial Complaints Authority
GPO Box 3, Melbourne VIC 3001