Contact Us

Call 08 8227 2222

Opening Hours


8:30am – 4.45pm

9:30am – 4.45pm

Lost or Stolen Cards

Online : Login to your Internet Banking (not the Mobile App)
Select the ‘Services’ tab across the top
‘ Card Management’ from the drop down box
Select Lost or Stolen and follow the prompts

Office hrs : 08 8227 2222

After hrs : 1800 648 027

Overseas : +61 2 8299 9101

To arrange your replacement card phone the Fire Service Credit Union during office hours.

Secure Mail

If members wish to email us we encourage them to do so via Secure Email.

This function is accessed via Internet Banking.

  • Simply login and select ‘Secure Email’ under the ‘Services’ tab.
  • This option is more secure than regular emails.

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    Member Feedback

    Do you have any feedback, questions or concerns?

    At Fire Service Credit Union we do our best to provide a high level of service, however you may at times feel that there are issues that have not been resolved to your satisfaction.

    If you have an issue or complaint you should contact us to advise us of the details of your complaint. You may contact us in writing, in person, by phoning us, or by completing our Contact Form on this page.

    We encourage you to utilise this Internal Dispute Resolution process to resolve any complaints or issues you may have. We are committed to responding in a way that is prompt, efficient and fair.

    External Dispute Resolution

    In addition to our internal dispute resolution process, FSCU is also a member of an independent external dispute resolution scheme. If you are unhappy with any decision or our handling of your complaint, you may lodge a complaint with:

    The Australian Financial Complaints Authority

    Online: www.afca.org.au

    Email: info@afca.org.au

    Phone: 1800 931 678 (free call)

    Mail: Australian Financial Complaints Authority

    GPO Box 3, Melbourne VIC 3001

    IT'S YOUR CREDIT UNION